MARS ENTERPRISES INC.

NOTICE OF PRIVACY PRACTICES

Effective Date: January 24, 2026

Last Updated: January 24, 2026

Our Commitment to Your Privacy

Mars Enterprises Inc. is required by law to:

  • Maintain the privacy of your Protected Health Information (PHI)
  • Provide you with this Notice of our legal duties and privacy practices
  • Follow the terms of this Notice currently in effect
  • Notify you if we are unable to agree to a requested restriction
  • Accommodate reasonable requests to communicate health information by alternative means or locations

What is Protected Health Information (PHI)?

PHI is information about you, including demographic information, that may identify you and relates to:

  • •Your past, present, or future physical or mental health condition
  • •Healthcare services provided to you
  • •Payment for healthcare services
  • •Health insurance coverage and enrollment
  • •Medicare and Medicaid eligibility and benefits

How We May Use and Disclose Your Health Information

For Treatment

We may use your PHI to:

  • Coordinate your health insurance coverage
  • Evaluate Medicare Advantage with Prescription Drug (MAPD) plans
  • Assess Dual-Eligible Special Needs Plan (D-SNP) eligibility
  • Communicate with healthcare providers about your coverage
  • Recommend appropriate insurance products for your health needs

Example:

We may review your medical conditions to determine which Medicare plan best covers your prescription medications.

For Payment

We may use and disclose PHI to:

  • Process insurance applications and enrollments
  • Verify coverage and benefits
  • Submit claims to insurance carriers
  • Coordinate benefits between Medicare and Medicaid
  • Collect payment for our services

Example:

We may share your health information with an insurance carrier to process your application.

For Healthcare Operations

We may use and disclose PHI for:

  • Quality improvement activities
  • Staff training and supervision
  • Business planning and development
  • Customer service
  • Resolving complaints
  • Compliance with legal requirements

Example:

We may review client files to ensure our insurance recommendations meet quality standards.

To Business Associates

We may share PHI with business associates who perform services on our behalf, such as:

  • Cloud storage providers (AWS)
  • Payment processors
  • Email service providers
  • Professional consultants

All business associates must sign agreements to protect your PHI and comply with HIPAA.

As Required by Law

We will disclose PHI when required by federal, state, or local law, including:

  • Department of Health and Human Services (HHS)
  • Centers for Medicare & Medicaid Services (CMS)
  • State insurance regulators
  • IRS and state tax agencies

For Public Health Activities

We may disclose PHI to:

  • Public health authorities for disease prevention
  • Report abuse, neglect, or domestic violence
  • FDA for adverse drug events

Health Oversight Activities

We may disclose PHI to health oversight agencies for:

  • Audits
  • Investigations
  • Inspections
  • Licensure activities

Legal Proceedings

We may disclose PHI in response to:

  • Court orders
  • Subpoenas
  • Discovery requests
  • Administrative proceedings

We will only disclose information required by the order.

Law Enforcement

We may disclose limited PHI to law enforcement:

  • As required by law or court order
  • To identify or locate a suspect
  • About a victim of a crime
  • About a death suspected to be from criminal conduct

To Avert a Serious Threat

We may use or disclose PHI if we believe it is necessary to prevent a serious threat to your health and safety or the health and safety of others.

Uses and Disclosures That Require Your Authorization

We will obtain your written authorization before using or disclosing PHI for purposes not covered by this Notice, including:

Marketing:

We will not use your PHI for marketing without your authorization. However, we may:

  • Describe health-related products or services we offer
  • Provide refill reminders for prescriptions
  • Recommend disease management programs

Sale of PHI:

We will never sell your PHI.

Psychotherapy Notes:

If we maintain psychotherapy notes, we will not use or disclose them without your authorization (not applicable to our services).

You may revoke your authorization at any time by submitting a written request. The revocation will not affect disclosures already made.

Your Rights Regarding Your Health Information

Right 1

Right to Access Your PHI

You have the right to inspect and obtain a copy of your PHI in our records.

  • •How to request: Submit a written request to our Privacy Officer.
  • •Timeframe: We will respond within 30 days. We may extend once for 30 additional days with written notice.
  • •Fees: We may charge reasonable costs for copying, postage, or preparation of summary.
  • •Denial: In limited circumstances, we may deny your request. If denied, you have the right to request a review.
Right 2

Right to Amend Your PHI

You have the right to request that we amend PHI if you believe it is incorrect or incomplete.

  • •How to request: Submit a written request specifying what should be changed and why.
  • •Timeframe: We will respond within 60 days. We may extend once for 30 additional days with written notice.
  • •Denial reasons: Information not created by us, not part of our records, or is accurate and complete.
Right 3

Right to an Accounting of Disclosures

You have the right to receive a list of disclosures we made of your PHI.

  • •Timeframe: Covers up to 6 years prior to your request.
  • •How to request: Submit a written request.
  • •Fees: First accounting in a 12-month period is free.
  • •Response time: Within 60 days, extendable by 30 days with notice.
Right 4

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your PHI.

  • •How to request: Submit written request specifying restrictions.
  • •Our response: We are not required to agree.
  • •Exception: If you pay out-of-pocket in full for a service, we must agree not to disclose to your health plan.
Right 5

Right to Request Confidential Communications

You have the right to request specific communication methods.

  • •Examples: Cell phone instead of home phone, P.O. box instead of home address.
  • •How to request: Submit written request specifying preferences.
  • •Our response: We will accommodate reasonable requests.
Right 6

Right to Notification of a Breach

You have the right to be notified if there is a breach of your unsecured PHI.

  • •Timeframe: Notify within 60 days of discovery.
  • •Method: First-class mail, email, or phone for urgent situations.
Right 7

Right to Obtain a Paper Copy

You have the right to obtain a paper copy of this Notice at any time.

  • •How to request: Contact our Privacy Officer or download from our website.

Changes to This Notice

We reserve the right to change this Notice. Changes will apply to all PHI we maintain, including information created or received before the change.

How you'll be notified:

  • Updated Notice posted on our website
  • Paper copies available upon request
  • Effective date will be updated

Effective date: The effective date appears at the top of this Notice.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Mars Enterprises Inc.:

Privacy Officer

Email: privacy@marsenterprisesinc.com

Phone: [Your phone number]

Mail: [Your address], Erie, PA

U.S. Department of Health and Human Services:

Office for Civil Rights

Online: https://www.hhs.gov/ocr/privacy/hipaa/complaints/

Phone: 1-877-696-6775

You will not be retaliated against for filing a complaint.

Questions

For questions about this Notice or our privacy practices, contact:

Mars Enterprises Inc.

Privacy Officer

Email: privacy@marsenterprisesinc.com

Phone: [Your phone number]

Address: [Your address], Erie, Pennsylvania

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Contact Us

For questions about these Terms of Service:

Mars Enterprises Inc.

Email: info@marsenterprisesinc.com

Phone: (814) 844-3511

Mail: 2630 Parade St, Erie, PA 16504

Erie, Pennsylvania

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Acknowledgment

By using our services or submitting information through our website, you acknowledge that:

  • ✓You have received this Notice of Privacy Practices
  • ✓You have had the opportunity to review it
  • ✓You understand your rights and our practices